Dr. Ruff FAQ
General Questions
Q: What is Dr. Ruff?A: Dr. Ruff is a premium pet care brand dedicated to providing natural, effective, and easy-to-use products for dogs. From grooming essentials like waterless shampoo and eye wipes to paw balms and soothing creams, our products are designed with your furry friend’s health and happiness in mind.
Q: Are Dr. Ruff products safe for all dog breeds and sizes?
A: Yes! All Dr. Ruff products are formulated to be gentle and effective, making them suitable for dogs of all breeds, sizes, and ages.
Q: Are your products made with natural ingredients?
A: Absolutely! We prioritize using natural, high-quality ingredients in all our products, such as Shea Butter, Aloe Vera, Lavender Oil, and Ceramides, to ensure they are safe and beneficial for your dog’s skin and coat.
Q: Are your products eco-friendly?
A: Yes! Many of our products, such as the Dog Paw Balm, come in eco-friendly, biodegradable packaging to minimize our environmental footprint.
Q: Do you test your products on animals?
A: Dr. Ruff products are not tested on animals during development. We believe in cruelty-free practices that prioritize your pet’s well-being.
Product-Specific Questions
Q: How do I use the Dog Dental Wipes?
A: Simply take a pre-moistened wipe and gently clean your dog’s teeth, gums, and tongue. Regular use helps freshen breath and remove plaque buildup for better oral hygiene.
Q: What makes your Dog Paw Balm different?
A: Our balm is made with natural, non-greasy ingredients like Shea Butter and Almond Oil, which absorb quickly and provide long-lasting protection. The convenient push-up tube and slight bitterness discourage licking, ensuring the balm stays in place.
Q: How does the Dog Waterless Shampoo work?
A: Pump the foam onto your hands or your dog’s fur, massage it in, and wipe away dirt and odors with a towel or brush. There’s no need for water, making it perfect for quick cleanups or on-the-go grooming.
Q: Can I use the Skin Soothing Cream for itching?
A: Yes! Our Skin Soothing Cream is designed to relieve occasional itching, dryness, and irritation while hydrating your dog’s skin and supporting its natural protective barrier.
Q: Are the Eye and Ear Wipes safe for sensitive areas?
A: Absolutely! Our Eye Wipes and Ear Cleaner Wipes are formulated with gentle, natural ingredients like Aloe Vera and Witch Hazel, making them safe for delicate areas.
Ordering & Shipping
Q: Where can I buy Dr. Ruff products?
A: You can purchase our products directly from our website at www.docruff.com.
Q: Do you ship internationally?
A: Currently, we offer shipping within [your shipping regions—e.g., the US, Canada, etc.]. Please check our shipping page for updates on international availability.
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and shipping method but usually range from 3–7 business days.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive an email with a tracking number so you can monitor your package’s journey.
Returns & Refunds
Q: What is your return policy?
A: We accept returns of unopened and unused products within 15 days of purchase. If you’re not satisfied with your order, please contact our support team for assistance.
Q: How do I request a refund?
A: To initiate a return or refund, contact our customer service team at info@docruff.com with your order number and reason for the request. We’ll guide you through the process.
Customer Support
Q: How can I contact you?
A: You can reach our friendly support team by emailing info@docruff.com or by using the contact form on our website. We aim to respond within 24–48 hours.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive updates on exclusive deals, new products, and more.
Q: Can I leave a review?
A: We’d love to hear your feedback! Visit the product page of the item you purchased and leave a review to help other pet parents.